Terms of Service

Krivollo is a hosted platform for sales and process enablement — including training, processes, documents, reporting, lead management, calling and meeting tools, and AI-assisted features (the “Service”). Features vary by plan and some are optional modules that a workspace administrator turns on.

We may improve, change or retire features over time. If we remove a feature that is material to a paid plan you are on, we will give you reasonable notice and, if you cancel because of it, refund any prepaid fees for the unused period.

• You must give accurate account information and keep it up to date.
• Workspace administrators control who has access and with what role, and are responsible for the actions of the users they invite.
• Keep sign-in methods secure (your email account, Google account or SSO). Tell us promptly at privacy@krivollo.com if you suspect unauthorised access.
• You must be at least 18 and using Krivollo for business purposes.

• Paid plans are billed in advance for each billing period (monthly unless agreed otherwise) through our payment processor, Stripe, and renew automatically until cancelled.
• Usage-based charges (for example AI usage above a plan’s included allowance, telephony or messaging) are billed as described in Krivollo or your order form.
• Prices are in Australian dollars and exclude GST unless stated. Where GST applies, it is added to the invoice.
• We may change prices for future billing periods with at least 30 days’ notice. A change does not affect a period you have already paid for.
• If a payment fails, we may suspend paid features after giving you notice and a reasonable chance to pay.

Cancellation and refunds are covered by our Refund & Cancellation Policy.

You own your data. “Customer Data” means all data you or your users put into Krivollo or that your connected integrations send to it, including personal information about your leads, clients and call participants. You keep all rights in it. You grant us a limited licence to host, copy, process and display Customer Data only as needed to provide and support the Service, to keep it secure, and as the law requires.

We process it on your instructions. For personal information in Customer Data, you are the controller and we are your processor. We will:

• process it only to provide the Service and as you instruct through your use and configuration of Krivollo;
• keep it confidential and ensure our personnel with access are bound by confidentiality;
• protect it with the measures described in our Data Handling Policy;
• use only the sub-processors on our Sub-processors page, bound by written obligations at least as protective as these, and give at least 30 days’ notice of a new one (you may object, and if we cannot resolve the objection you may cancel and receive a pro-rata refund of prepaid fees);
• help you respond to requests from individuals exercising their privacy rights, and with any privacy impact assessment you reasonably need;
• notify you without undue delay, and in any event within 72 hours of confirming it, of a data breach affecting your Customer Data, and co-operate with you on the response; and
• on termination, let you export your Customer Data for 30 days and then delete it as set out in the Data Handling Policy.

No sale, no training. We do not sell Customer Data, use it for advertising, or use it to train AI models. We may use aggregated, de-identified information about how the Service is used (which cannot identify you or any individual) to operate and improve it.

If you need a signed data processing agreement (for example for GDPR purposes), contact us — these terms are intended to satisfy Article 28 GDPR and we will countersign an addendum on request.

Krivollo gives you tools to collect, call, message, email, record and meet with people. You are responsible for using them lawfully. In particular, you must:

• have a lawful basis, and give any collection notice required by the Australian Privacy Principles (or other applicable privacy law), for every person whose information you put into Krivollo — including information you buy from or receive through lead suppliers;
• obtain any consent required before sending commercial electronic messages (Spam Act 2003), and honour unsubscribe requests within 5 business days;
• check numbers against the Do Not Call Register where required (Do Not Call Register Act 2006) and keep to the permitted calling times and rules in the telemarketing industry standard;
• give notice of, and obtain consent to, recording calls and meetings as required by the surveillance and listening-devices laws that apply where each party is located;
• tell people when they are interacting with AI where the law or fairness requires it;
• not store sensitive information, health information or government identifiers unless it is lawful, necessary, and the person has consented; and
• comply with any industry-specific rules that apply to you (for example financial services or credit laws).

Krivollo includes features that help — consent capture, do-not-contact lists, calling-hours rules, recording disclosures — but configuring and using them correctly is your responsibility, and they do not replace your own legal advice. Our Consent Policy sets out what we expect and provides suggested wording.

You must not, and must not let anyone else:

• use the Service unlawfully, fraudulently or to harass, deceive or harm anyone;
• send spam or unsolicited messages, or contact people who have opted out;
• upload malware, or content that infringes anyone’s rights or is defamatory, obscene or unlawful;
• attempt to access another workspace’s data, probe or bypass our security or tenant isolation, or test vulnerabilities without our written permission (we welcome responsible disclosure to privacy@krivollo.com);
• overload or disrupt the Service, or scrape or access it by automated means other than our published API;
• resell or provide the Service to third parties except as a plan expressly allows (for example white-label plans); or
• use AI features to generate content that is unlawful, deceptive (including impersonating a real person) or that misleads people about whether they are dealing with a human.

We may remove content or suspend access that breaches this section, as described below.

• AI features produce output automatically. It may be inaccurate, incomplete or inappropriate. You are responsible for reviewing AI output before relying on it or sending it to anyone, and for decisions made using it.
• AI output is not legal, financial or other professional advice. Where a workspace lets AI act without a person approving each action, that is the workspace administrator’s choice and responsibility.
• As between you and us, you own the output generated for your workspace, subject to the AI provider’s terms.
• If you use your own AI provider key, your use is also subject to that provider’s terms and billing.

Krivollo can connect to services you choose (for example CRMs, phone systems, calendars, e-signature and video providers). Those services are provided by third parties under their own terms. When you connect one, you authorise us to exchange data with it on your behalf. We are not responsible for third-party services, their availability, or what they do with data you send them.

We (and our licensors) own Krivollo, including its software, design and our template and industry-pack content. Subject to these terms and payment of fees, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you give us feedback, we may use it without obligation to you.

Each party will keep the other’s non-public information confidential, use it only for the purposes of this agreement, and disclose it only to people who need to know it and are bound by similar obligations, or where the law requires.

We aim to keep Krivollo available and to fix problems promptly, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, preferably outside Australian business hours. Support is provided by email at privacy@krivollo.com; any service-level commitments are those in your order form.

• You can cancel at any time in Settings or by emailing us. See the Refund & Cancellation Policy.
• We may suspend access immediately if needed to prevent harm to the Service, other customers or third parties, or to comply with the law, and otherwise after notice for non-payment or a breach you have not fixed within 14 days of our notice.
• We may end these terms on 30 days’ notice (with a pro-rata refund of prepaid fees) or immediately for a serious or repeated breach.
• After termination you have 30 days to export your Customer Data, after which we delete it as described in the Data Handling Policy. Sections that by their nature should survive (fees owed, data, confidentiality, liability, governing law) survive.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) or any other law that cannot lawfully be excluded or limited (“Non-excludable Rights”). Where we are permitted to limit our liability for breach of a Non-excludable Right, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Each party warrants it has authority to enter into these terms. Subject to the Non-excludable Rights, the Service is otherwise provided “as is”, and we exclude all other warranties, express or implied, including fitness for a particular purpose. You are responsible for deciding whether Krivollo is suitable for your needs and for your compliance with laws that apply to your business.

To the extent the law allows, and subject to the Non-excludable Rights:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, data (other than our obligation to restore from backups where we caused the loss) or goodwill; and
• each party’s total liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and A$100.

These limits do not apply to your obligation to pay fees, to a party’s liability for fraud, wilful misconduct or breach of confidentiality, or to your indemnity below.

You indemnify us against third-party claims, fines and costs arising from Customer Data you had no right to collect or use, or from your use of the Service to contact, record or message people in breach of the law or of the “Your responsibilities when you contact people” or “Acceptable use” sections.

We may update these terms. We will give workspace administrators at least 30 days’ notice of a material change by email or in Krivollo, unless the change is required by law sooner. If you do not agree to a change you may cancel before it takes effect and receive a pro-rata refund of prepaid fees for the unused period. Continuing to use Krivollo after the change takes effect means you accept it.

• Governing law. These terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth courts sitting there.
• Disputes. Before starting proceedings (other than for urgent relief), a party will notify the other and both will try in good faith to resolve the dispute within 30 days.
• Notices. We send notices to the email address of your workspace’s administrators. You send notices to privacy@krivollo.com.
• Assignment. You may not assign these terms without our consent. We may assign them to a successor to our business on notice to you.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control (other than an obligation to pay).
• Entire agreement. These terms (with the policies they incorporate and any order form) are the entire agreement on their subject. If a provision is unenforceable, the rest continues. A failure to enforce a right is not a waiver of it.