Northwind Health
How a 14-clinic primary-care network certifies every new GP in 21 days against the same clinical standards — and never misses a red flag because of which site the patient walked into.
Live demo tenant — populated with real SOPs, Academy modules, documents and an Operations campaign.
What Salesforce couldn't do alone
Health Cloud held the patient record but not the clinical playbook. New GPs were credentialled differently at every site. The intake red-flag screen depended on which medical assistant was on shift. Annual care plan reviews fell through — patients drifted out of network. Clinical incidents were reported on paper, reviewed weekly at the site, and never reached the network's central learning loop.
Krivollo beside Salesforce
Krivollo runs the clinical standard the EHR was never built to model. The 21-day onboarding programme is a competency-tracked Academy module with five required sign-offs. The patient intake form is a branded multi-section document with the Northwind Eight red-flag screen built in. Care plan recalls run as a multi-channel campaign. Health Cloud stays the patient record — Krivollo makes every site clinically identical.
Not mockups — the real screens
Screenshots of the actual Northwind Health workspace, branded end to end. Every link in the next section opens these same screens live.
The SOP playbook
Academy training tracks
Branded document templates
Outbound Operations campaign
Four Northwind Health hero workflows
Every link below opens the real artefact in the live demo workspace at /t/northwind-health — the populated SOPs, documents, modules and campaigns you just saw.
New GP Onboarding (21-Day Standard)
Day 1–3 orientation + EHR competency · Day 4–7 shadow + reverse-shadow · Day 8–14 supervised solo with daily debrief · Day 15–18 five competency sign-offs · Day 19–21 full load + final review. The clinical-mentor rubric is the gating mechanism. Every signed-off competency becomes part of the GP's CME record.
Open the SOP ↗Patient Intake Form — the Northwind Eight, built in
Two-identifier check (Joint Commission), reason-for-visit captured verbatim, eight required red-flag domains (chest pain · breathing · head injury · suicidality · safeguarding · sepsis · stroke FAST · pregnancy bleed), vitals + medication reconciliation, SBAR hand-off. Branded, exported to PDF, attached to the Health Cloud encounter.
Open the template ↗Triage Mastery — the module that codifies the screen
Five lessons (under 60 min): two-identifier check smoothly, the one-sentence reason-for-visit rule, the Northwind Eight under 90 seconds, SBAR hand-off, and what to do when a red flag triggers. Three knowledge checks. Mandatory before any MA staffs a Northwind front desk.
Open the module ↗Annual Care Plan Recall — a multi-channel campaign
Triggered 30 days before the patient's review date: SMS → email → MA call → printed letter. Quiet hours 20:00–08:00 ET, throttled at 500/day, branches on call outcome. The campaign that took the recall rate from 41% to 78% — and brought patients back into the network instead of out to the urgent-care down the road.
See the campaign flow ↗“Salesforce Health Cloud stays the system of record. Northwind Health on Krivollo becomes the system of enablement.”
— the throughline across every Krivollo case study.
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