Brightwater Capital
How a 50-broker Australian mortgage firm runs RG209-grade BID compliance, broker training and 12-month-review reactivation — beside Salesforce.
Live demo tenant — populated with real SOPs, Academy modules, documents and an Operations campaign.
What Salesforce couldn't do alone
Salesforce tracked every deal — but it couldn't store the playbook, score broker practice, or generate the BID Evidence Pack ASIC asks for. Brokers held their own SOPs in OneDrive. New hires learned by shadowing. The 12-month review back-book — Brightwater's biggest growth lever — leaked because nobody owned the cadence.
Krivollo beside Salesforce
Krivollo sits beside Salesforce as the operational layer the CRM was never built to model. The BID Evidence Pack is a structured document template, not a Word file. Brokers train through Academy modules with scored roleplay. The 12-month review runs as a 4-touch Operations campaign on the cadence engine. Salesforce stays the system of record — Krivollo becomes the system of enablement.
Not mockups — the real screens
Screenshots of the actual Brightwater Capital workspace, branded end to end. Every link in the next section opens these same screens live.
The SOP playbook
Academy training tracks
Branded document templates
Outbound Operations campaign
Four Brightwater Capital hero workflows
Every link below opens the real artefact in the live demo workspace at /t/brightwater-capital — the populated SOPs, documents, modules and campaigns you just saw.
BID Evidence Pack v3 — the audit-ready document
Six required sections — client objectives verbatim, two-product comparison, recommendation rationale, conflicts & remuneration, manager review, evidence bundle. Built once on the Document builder, generated as a branded PDF, attached to the Salesforce deal record. ASIC RG209 hits the same template every time.
Open the live template ↗BID Mastery — a 75-minute Academy module
Five lessons, three scored knowledge checks, one practice roleplay. Brokers don't learn BID through PDFs — they learn it through scored attempts at the rubric, with the rationale baked into the feedback. Compliance becomes conviction, not box-ticking.
Open the module ↗12-Month Mortgage Review — a 4-touch reactivation campaign
Triggered at month 10 of every active loan: SMS → email → call → email. Quiet hours Sydney-local, throttled at 200/day. Branches on the call outcome so 'callback requested' and 'no answer' get a final email; 'declined — happy where they are' exits cleanly. The cadence the CRM doesn't run.
See the campaign flow ↗First-Meeting Standard — the SOP that wins the file
0–2 min agenda · 2–6 min Three Questions · 6–12 min fact-find · 12–35 min strategy walk · 35–45 min next-step contract. Every appointment runs the same opening; brokers compare scorecards on identical conditions. The SOP is versioned, owned by the compliance manager, and AI-editable through the in-product copilot.
Open the SOP ↗“Salesforce Financial Services Cloud stays the system of record. Brightwater Capital on Krivollo becomes the system of enablement.”
— the throughline across every Krivollo case study.
Build your own beside your CRM.
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